Terms & Conditions

TERMS AND CONDITIONS

 

The use of this website “ www.dubai-visas.co.za” is governed by the terms and conditions as below.

The following terms and conditions apply to the use of this website. Disclaimer Policy,Terms and Conditions and the Privacy Policy. The use of this website and services provided herein are subject to acceptance of the same.

The online visa facility is offered through the  “Sponsor” and is available to any valid South African passport holder visiting U.A.E. who fulfils the eligibility criteria prescribed from time to time by the Sponsor and subject to the guidelines prescribed by the Government of UAE / Dubai Naturalization and Residency Administration (“DNRD”).

PLEASE READ THESE TERMS AND CONDITIONS, DISCLAIMER AND PRIVACY POLICY CAREFULLY BEFORE APPLYING, AS ALL VISA AND SERVICE FEES ARE NON REFUNDABLE UNDER ANY CIRCUMSTANCES.

 

 Users and or visa applicants should take note of following:

  • The acceptance of an online visa application and submission of the application to the Government of UAE / DNRD is subject to the sole discretion of the Sponsor and mandates given by the Sponsor and or UAE / DRND.
  • The grant, duration, condition/s or refusal of a visa or the time taken for processing a visa application is subject to the sole discretion of the Government of UAE / DNRD.

Visa process will take place as follows:

  • Visa process will commence upon receipt of the online application form from the applicant and supporting documentation as per the requirements/criteria prescribed and the applicable visa and service fees.
  • Documents should be submitted in a JPEG or PDF format only as this in turn will be submiited  to the Government of UAE / DNRD.
  • Visa fees to be collected on behalf of the Government of UAE / DNRD in Dubai and applicable service fees.
  •  Documents will only be submitted once all requirements and regulations have been fulfilled in respect of the respective application.
  • Communicating the visa status to applicant where applications are forwarded to the Government of UAE/DNRD via email and in case of visa being granted sending the electronic visa via email.
  • In the event of rejection or delay the Sponsor will thus communicate the same to the applicant and will have to responsibility to provide required information or documents until the same have been provided by the applicant to the satisfaction of the Sponsor.

Neither Dubai Visas SA nor  Harvey World Travel Sandton Drive c.c. shall be liable for any claim whatsoever including but not limited to refund of visa and service fees as well as any delays in processing where an application is not forwarded to Government of UAE / DNRD in Dubai under the terms of the mandate received by the Sponsor and / or the applicant not fulfilling the eligibility criteria prescribed by the Sponsor. The applicant specifically agrees to the same.

While using the facility, users/visa applicants are urged not to engage or avail services of unauthorized persons, entities and touts. Applicants are also advised against divulging any personal and other information such as payment receipts, passport particulars and related details to third persons. The user/visa applicant alone shall be solely responsible for any resultant consequences and may also become liable for appropriate prosecutions and liabilities.

User Terms and Conditions

Notwithstanding anything to the contrary, the user/visa applicant acknowledges that Sponsor as well as the Government of UAE / DNRD reserve the right to ask for further documents, information and material to assess an application and take a decision in their own discretion on the basis of such information / further information, material and documents submitted or furnished by the applicant.

The user/visa applicant further acknowledges that the sponsorship of the visa is at the sole discretion of Sponsor and the Sponsor’s decision in this regard shall be final. Likewise, applicant understands that the grant, duration, condition/s or refusal or the time taken to process an application and grant a UAE Visa are at the sole discretion of the Government of UAE / DNRD and their decision in this regard shall be final. In case of non-forwarding of the application or any delay in the process or rejection of visa application, no correspondence will be entertained from the user/visa applicant with VFS Global and / or Emirates and visa fees and service fees will not be refunded. The Sponsor is not required to provide any reasons in such cases. The Sponsor shall  NOT be liable to a user/visa applicant in any manner in any of these cases.

The use of https://www.dubai-visas.co.za is at the discretion of Harvey World Travel Sandton Drive and use of it and by anyone may be restricted or terminatedl at any time.

In no event and under no circumstances shall Dubai-Visas or Harvey World Travel Sandton Drive c.c. and/or their representatives be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever to anyone. Please see DISCLAIMER OF WARRANTY below.

Applicants should note that the issuance of a visa or approval of a visa application does not in any way give the applicant/passenger an automatic right to enter Dubai. Entry into Dubai is at the sole discretion of the Immigration officer at Dubai International Airport who is a representative of Government of UAE / DNRD. In case of denial of visa or denial of entry into Dubai by the Government of UAE / DNRD, VFS Global and / or Emirates shall in no way be liable to the applicant in any manner whatsoever. The visa must be accepted as offered and is non – transferable.

Sponsor reserve the right to add, alter or vary these terms and conditions at any time without notice or liability and all applicants availing of this facility shall be bound by the same.

The Sponsor  shall not be liable if the visa period expires before the applicant enters Dubai notwithstanding that a copy of the itinerary has been sent . It shall be the sole responsibility of the applicant to plan his itinerary within the visa period.

Any penalties, charges or fines in respect of over staying and/or violations by the applicant in UAE will be for the sole responsibility of the applicant.

By using the services available from the domain and sub-domains of the Site, the user agrees to the following terms and conditions, including those available by hyperlink (the "Agreement" or "User Agreement") with Dubai Visas SA /Harvey World Travel Sandton Drive c.c. and the website/s of its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients. Please note that you are dealing with Dubai Visas SA a division of  Harvey World Travel Sandton Drive c.c. its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients and agree to be bound by the terms and conditions here in.

Before you proceed to use the services provided you must read and accept all terms and conditions in, and linked to, the Terms and Conditions, Disclaimer Policy and the Privacy Policy to be able to proceed further.Do not use the Site if you cannot or are barred from entering into legally binding contracts or you are under the age of 18 or are temporarily or indefinitely suspended or prohibited from or accessing or using this or the linked sites as may be applicable;

By accepting the Terms and Conditions, you agree that your use of the website “www.dubai-visas.co.za” will be governed by the terms and conditions, Disclaimer policy and privacy policies posted on that website/s with such changes and modifications as may be made from time to time.

PROHIBITION AGAINST UNLAWFUL USE

While accessing or using www.dubai-visas.co.za (the "Site"),you agree that you shall not:

  • Post any content or items in an inappropriate category or areas on the Site nor post any material in whatsoever form, on the Site for any purpose other than the normal purpose for which the Site is intended;
  • Violate any laws, third party rights, or policies of the sitel. You shall not hide or spoof your IP address or intentionally bounce your communications through any intermediate computers. You shall also not alter the logs upon gaining access;
  • Interfere with the technological operations of the Site or attempt or manipulate the content or material on Site or of any other user or users;
  • Post false, inaccurate, misleading, defamatory, or libelous content including personal information;
  • Use any robot, spider, search engine, scraper or other means whether manual, automated, mechanical, electrical or electronics either existing or that may be invented or discovered to access the Site and/or to do any of the acts mentioned above for any purpose other than the normal purpose for which the Site is intended;

Additionally, you agree not to:

  • Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load onthe sites IT  infrastructure;
  • Interfere or attempt to interfere with the proper working of the Site; or any activities conducted on the Site;
  • Bypass the site’s robot exclusion headers or other measures used to prevent or restrict access to the Site.
  • Do or take any action that may undermine the feedback or ratings systems, such as displaying, importing or exporting feedback information of the Site or for using it for purposes unrelated to www.dubai-visas.co.za  ;
  • Access or attempt to gain root access, use any manual, mechanical, electrical or electronic means, computer programs, exploits, hacker tools, or scripts, software or hardware tools, search engines either existing or that may be invented either directly, indirectly or through any contrivance to change, modify, post, violate, misuse, abuse, erase, hack, distort, slow down, configure any system, website, to work for them, or to cause denial of services to other users or on other computers or down the Site or its user features;
  • Send, post, plant or distribute viruses or any other technologies that may harm www.dubai-visas.co.za , or the interests or property of users;
  • Copy, modify, or distribute content from the Site and/or copyrights and trademarks; or
  • Harvest or otherwise collect information about other users, their details, or any information relating to any other user’s passport details, email addresses, etc. or harvest email IDs belonging to www.dubai-visas.co.za or Harvey World Travel Sandton Drive c.c. that are mentioned on the Site and use them for sending SPAM mails to others.

In case of any unlawful, illegal or prohibited use, you shall be liable for action under Indian laws including among others and more specifically the Information Technology Act, 2000 as amended from time to time and shall also be liable for damages.

LIMITATION OF USE

Without limiting other remedies, Harvey World Travel Sandton Drive cc  may at its sole discretion or at the advice or under the directions of the Sponsor or its clients limit, suspend, terminate temporarily or permanently, disable or prevent a user account or restrict or deny a user from making use of its service, prohibit access to its website/s, remove hosted content, and take technical and legal steps to keep user/s off the Site if it thinks that the user is or is attempting to resort to abnormal usage or abuse, creating problems or possible legal liabilities, or is not acting consistently with the normal usage.

INTEREST FREE SECURITY DEPOSIT

i) A visa applicant availing these services may be required to pay an Interest Free Security Deposit (“deposit”) and the said fact will be made known to him/her at the time of submission of his/her visa application. In such circumstances, the visa application will be processed upon the applicant paying the deposit. The deposit shall be refundable either upon the applicant departing from Dubai or the applicant’s visa application being rejected / lapsed, as the case may be.

ii) The process to refund the deposit will be initiated by the Sponsor  within a period of 7 working days commencing from the applicant’s date of departure from Dubai (provided the said departure details are recorded with the Dubai immigration system) (or) within a period of 4 working days commencing from the date of rejection of the applicants visa application.

iii) Though the process to refund the deposit will be initiated as stated above, the actual credit to the applicant’s account will depend on the different payment / billing cycles of the credit card companies / banks world over.

iv) In the event the applicant does not receive the refund of the deposit from his / her credit card companies / banks for two consecutive payments / billing cycles from the date of applicant departing from Dubai or rejection of his / her visa application, the remedy available to the applicant will be as follows:

The Applicant will be required to provide scanned copy of (a) his/her Dubai Exit Stamp duly stamped on the passport by the immigration authorities of Dubai while exiting Dubai (or) (b) the rejected application, as the case may be. Upon receiving the same, the Sponsor  will verify & further authenticate the applicant’s exit from Dubai or rejection of his / her visa and will thereafter authorize the refund and the actual credit to the applicant’s account will depend on the different payment / billing cycles as mentioned in (iii) above.

URGENT PROCESSING  

Urgent Processing is meant to give priority to Applicants in processing their Visa applications and sending the same for processing to the Sponsor on a priority basis although there is no assurance at any time frame within which the Government of Dubai/DNRD will process the Visa application. The Applicant understands and agrees that fulfilment of the Urent service facility within the stipulated time depends solely on the approval of the Government of Dubai / DNRD. The Sponsor shall not be responsible or liable for any direct or indirect loss, damage or claim in case of refusal or delay by Government of Dubai / DNRD in providing the Urgent Visa is expected to quicken the processing of the Visa application.. “The urgent  visa if applied for will be processed and the status of the application will be emailed to the client within 48 working hours subject to the application being complete, documentation in order and all requisite information correctly and accurately provided.”

DISCLAIMER OF WARRANTY

While www.dubai-visas.co.za makes and strives to provide secure and continuous connectivity and internet access, neither Harvey World Travel Sandton Drive c.c. and/or The Sponsor, and the Government of UAE / DNRD shall not be responsible or liable to a user for any loss or consequential damage, including among other things, any loss of data obtained, Documents, time, or other information furnished or entered on the Site or the application forms which may, among other things, have occurred as a result of any events or acts leading to interruptions such as internet connectivity, transmission of signals, server breakdown, systems crashing, hacking, servicing and any other events or acts beyond the control of such parties.

INDEMNITY

The user agrees to indemnify and hold Harvey World Travel Sandton Drive c.c. and their officers, directors, agents, subsidiaries, clients, joint venture partners and employees, harmless from any claim, expense, loss, damages or demand, including reasonable attorneys fees, incurred or their officers, directors, agents, subsidiaries, clients, joint venture partners and employees arising out of the breach of these terms and conditions by the user and / or any act of omission or commission attributable to user / applicant (or) violation by the user / applicant of any law of any country or the rights of a third party.

 

LAW AND FORUM FOR DISPUTES

This Agreement shall be governed in all respects by the laws of the Republic South Africa, as applicable to all agreements contracted into in the Republic Of South Africa.